045 Legal Terms
Terms of service
These terms have not been written yet. What follows is the scaffold — the sections the finished document will carry, and a plain note of what belongs in each one. Nothing here is an agreement.
Scaffold — not a legal document. No lawyer has drafted or reviewed any part of this page. It must not be published as the terms of service, linked from a Shopify App Store listing, or relied on by anyone. The finished terms will need to sit under Australian Consumer Law and to meet Shopify’s Partner Program requirements; this scaffold does neither of those things yet, and does not claim to. To draft
Who these terms are between
Names the two parties: Zero Four Five as the supplier of the apps, and the merchant who installs them. Needs the registered entity name and ABN, neither of which is confirmed. Also needs to say how a merchant accepts the terms — installing an app, most likely — and that the person accepting has authority to bind the business. To draft
What the apps do and do not promise
Describes each app by name and by the job it takes on, and states plainly what it does not do. Store Chat AI answers customer questions and hands the conversation to a person when it should; it is not advice, and its answers are generated. This section should say that outputs can be wrong, that the merchant remains responsible for what goes out under their brand, and that the escalation rules are the merchant’s to set. To draft
Your account and your store data
Covers account credentials, who may use the account, and the merchant’s responsibility for activity under it. Sets out what the apps read from a Shopify store, that the merchant keeps ownership of that data, the licence Zero Four Five needs to operate the app, and what happens to the data when the app is uninstalled. Must agree with the privacy policy word for word where the two overlap. To draft
Acceptable use
The short list of things a merchant may not do with the apps: unlawful use, attempting to break or reverse-engineer the service, reselling access, using the apps to send content that is deceptive or infringing, or loading them in a way designed to degrade the service for others. Should state the consequence — which is suspension, covered further down. To draft
Fees and billing
How charging works, when it starts, what a billing period is, how trials and refunds are handled, and what happens if a payment fails. Shopify handles app billing, so this section must match the billing method actually used at launch. No prices exist yet and none will be written here until they do. To draft
Availability and support
What a merchant can expect in the way of uptime, planned maintenance, and response times, and what is not offered. No service level has been committed to, so this section states the honest position rather than a number. The support route is a single email address, still unconfirmed, so no response time is offered here either. To draft
Liability
Limits on liability, and the consumer guarantees under Australian Consumer Law that cannot be excluded and must be preserved. This is the section most likely to be wrong if it is copied from somewhere else, so it gets drafted from scratch and reviewed. To draft
Suspension and termination
How a merchant ends the agreement — uninstalling the app, in practice — and the grounds on which Zero Four Five may suspend or end it, including breach of acceptable use and non-payment. Sets out notice, what happens to data on termination, and which clauses survive. To draft
Governing law
Names the law that governs the agreement and the courts that hear a dispute. Both follow from the registered entity, and that entity is not confirmed — so neither a country nor a state is written here, and nothing on this page settles either one. To confirm To draft
Changes to these terms
How the terms get amended, how much notice merchants receive, where the current version lives, and how continued use of the apps after a change is treated. A version date belongs at the foot of the finished document. To draft
Contact
Where to send a question about these terms once they exist. The address below is the one carried on the rest of the site.
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